Refund Policy

2.1 Free Plan

The free plan is offered at no cost and is not subject to refund requests.

2.2 Pro Plan

The Pro plan is billed monthly at $6.99 USD (or £4.99 GBP) and includes unlimited invoices and advanced features. This plan is subject to the refund terms outlined below.

We offer a 30-day money-back guarantee for new Pro plan subscribers. You may request a full refund within 30 days of your initial subscription for any reason.

If our service experiences significant downtime or disruption that prevents you from using core features, you may be eligible for a prorated refund based on the duration of the disruption.

Qualifying disruptions: Service unavailability for more than 24 consecutive hours or more than 72 hours total in a billing period.

Refunds will not be provided in the following situations:

• Cancellation after the 30-day money-back guarantee period
• Violations of our Terms of Service
• Account termination due to fraudulent activity
• Partial month usage (subscriptions are monthly commitments)
• Change of mind after the guarantee period
• Lack of usage or failure to use the service
• Technical issues on your end (internet connectivity, device problems)

5.1 Subscription Cancellation

You can cancel your subscription at any time through your account settings. When you cancel:

• Your subscription will remain active until the end of the current billing period
• You will continue to have access to Pro features until the subscription expires
• No refund will be provided for the remaining time in the current billing period
• Your subscription will not renew for the next billing period

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email address and subscription details
3. Provide a clear reason for the refund request
4. Include any relevant documentation or screenshots

Response Time: We aim to respond to refund requests within 3 business days.

7.1 Processing Time

Once approved, refunds are processed through the same payment method used for the original purchase. Processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Refund amounts are calculated as follows:

• 30-Day Guarantee: Full refund of the subscription fee
• Service Disruption: Prorated refund based on disruption duration
• Billing Error: Full refund of incorrect charges

Note: Payment processing fees charged by Stripe or other payment processors may not be refundable.

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or credit card company. We are committed to resolving issues fairly and quickly.

Important: Initiating a chargeback without first contacting us may result in immediate account suspension to prevent further charges.

For payments received through Stripe Connect (invoice payments from your clients), refunds must be processed through your connected Stripe account. NovaInvoice subscription refunds are separate from invoice payment refunds.

Invoice Payment Refunds: You are responsible for processing refunds to your clients through your Stripe dashboard or by contacting Stripe support directly.

If you request a refund and your account is terminated:

• You will lose access to all Pro features immediately
• Your data will be retained for 30 days for potential account recovery
• After 30 days, your data will be permanently deleted
• You may create a new account, but the money-back guarantee will not apply

In exceptional circumstances, we may consider refund requests outside of our standard policy. These decisions are made at our sole discretion and may include:

• Extended service disruptions beyond our control
• Significant changes to service features or pricing
• Extraordinary personal circumstances

For refund requests or questions about this policy, please contact us: